We are able to accept returns of supplement products within 14 days of purchase, where the container has not been opened or seal broken. If it has been opened or the seal broken then we are unable to accept a return or refund any monies, even if it is within the 14 day return period.

If you wish to return the product back to us then this will be at your own expense. Once we receive it we will issue an immediate refund to the payment method you used to purchase the item or items. 

Please return to:

Winston & Porter, Unit 5 Omega Industrial Village, Thurston Road, Northallerton, DL6 2NL

We do not overcharge on shipping like some other companies to increase profits. Our shipping charges have been negotiated with courier companies and Royal Mail to make it as cost effective for the customer as possible. Those savings are then passed on to you.

We know how it feels as a consumer when a company is blatantly over charging on postage costs and do not want to be one of those companies.

We predominantly use Royal Mail  as our preferred shipping service but depending on the weight of the parcel this may be sent by courier.

Please Note: All shipping charges are calculated automatically at 'MY CART' stage

​Shipping Times

Normally 2-3 business days although thiscan be more due to

COVID - 19 restrictions and workloads

We also offer a Next Day Delivery Service available at the 'My Cart' stage if you so wish.

​ORDERS MUST BE PLACED BY 12 PM TO ENSURE NEXT DAY DELIVERY

***PLEASE NOTE THAT IF YOU PLACE AN ORDER FOR NEXT DAY DELIVERY ON A FRIDAY AFTER 12PM, SATURDAY OR SUNDAY YOUR ORDER WILL NOT BE DISPATCHED TILL THE MONDAY***

​FREE SHIPPING

To qualify for Free Shipping your order must be over £49.95. This will be applied automatically at the CART stage and will calculate shipping charges if any apply. This will be sent out by Royal Mail 48 unless otherwise selected.

Delivery Times

Orders placed by 12 pm will be processed and dispatched on the same day.

Orders placed after 12 pm will be dispatched on the following working day.

Orders sent by Courier

If you are Not at home to sign for your delivery, goods can be left in a safe place designated by you, but at your own risk. Winston and Porter Dog Supplements do not accept responsibility for parcels or products that go missing after they have been left in the safe place designated by you the customer.

​PLEASE MAKE THIS CLEAR AT 'MY CART' STAGE UNDER THE SECTION, "Add Notes to Seller"

Eg. "With a Neighbour" or "In the shed or garage"

We will note this for the courier to leave the parcel in your designated safe place

​If you are unsure about shipping costs you can contact us directly on +44 (0)191 379 00 77 so that we can calculate the relevant shipping costs for you. Alternatively email: info@winstonandporter.com                                                                                                                      
International EUROPEAN UNION Shipping Rates and worldwide shipping

​The most common countries we ship to are France, Spain, Germany, Italy, Belgium, Denmark, Sweden, Finland, Portugal, The Netherlands and Norway.

We deliver to all countries in mainland Europe and most of the other NON EUROPEAN countries around the world.

​

***IF YOU ARE UNSURE ABOUT SHIPPING TO YOUR COUNTRY THEN PLEASE CONTACT US TO GET A QUOTE ON SHIPPING***

​+44 191 3790077 or info@winstonandporter.com

USA, Canada and Australia

Please be aware that in most cases deliveries to to the USA and Australia will reach you but in some cases may not reach you due to the strict laws and policies by Customs and Border Control in these countries. Parcels can be opened by the authorities and then become lost in transit. Please

Protein 44%, Fat 26.7%, Moisture 8.7%

100% Sprats