Privacy policy

PRIVACY POLICY

Last updated: 7th February 2026

This Privacy Policy explains how Winston and Porter Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from www.winstonandporter.com (the “Website”).

We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company: Winston and Porter Limited
Address: Unit 5, Omega Industrial Estate, Thurston Road, Northallerton, DL6 2NL
Country: United Kingdom
Email: info@winstonandporter.com
Phone: 01609 770849

2. Personal Data We Collect

Information You Provide to Us

When you use our Website or place an order, we may collect:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order and payment details (payments are processed securely by third-party providers; we do not store card details)

Automatically Collected Information

When you browse our Website, we automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and time spent on the Website

  • Referring URLs

This information is collected using cookies and similar technologies.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the Website functions correctly

  • Remember your preferences

  • Analyse Website traffic and performance

  • Support marketing and advertising activities

Cookies may be session cookies (deleted when you close your browser) or persistent cookies (stored on your device).

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect Website functionality.

For more information, please see our Cookies Policy.

4. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil orders

  • Deliver products and manage returns

  • Communicate with you about your orders

  • Provide customer support

  • Send marketing communications (where you have opted in)

  • Send transactional messages such as order updates or abandoned cart reminders

  • Improve our Website, products, and services

  • Comply with legal and regulatory obligations

5. Marketing Communications (Email & SMS)

If you opt in, we may send you:

  • Email newsletters

  • Promotional offers

  • SMS notifications (including order updates and abandoned cart reminders)

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Following the opt-out instructions in SMS messages

  • Contacting us directly

6. Legal Basis for Processing Data

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfil your order

  • Consent – for marketing communications

  • Legal obligation – for tax and accounting purposes

  • Legitimate interests – to improve our services and prevent fraud

7. Sharing Your Personal Data

We may share your personal data with:

  • Service providers (e.g. payment processors, couriers, email/SMS platforms)

  • IT and Website providers (including Shopify)

  • Professional advisers (legal, accounting)

  • Authorities where required by law

All third parties are required to process your data securely and in accordance with applicable data protection laws.

8. International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

10. Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

11. Security of Your Data

We take reasonable technical and organisational measures to protect your personal data. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

13. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices or content.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 info@winstonandporter.com
📞 01609 770849