REWARDS & LOYALTY PROGRAMME

Welcome To 

Winston & Porter

Rewards and Loyalty Programme

At Winston & Porter, we believe the loyalty of our customers deserves recognition. That’s why we’re thrilled to introduce the Rivo Rewards Programme—our way of saying thank you for choosing us to care for your beloved pets. Read on to discover how to earn rewards, what you can redeem them for, and our programme terms.

How It Works

1. Join & Earn Points
Signing up for the Rivo Rewards Programme is easy and free. Once you’re enrolled, earning points is simple:

• Make a Purchase: Earn 3 points for every £1 you spend.

• Leave a Review, Celebrate a birthday, Creating an Account etc.

2. Redeem for Great Rewards
Accumulated points can be exchanged for rewards tailored to pet wellness and joy, such as:

• Discounts - Spend 500 points for £5 off your next order , 1000/2000 points for £10/£20 off your next order

• Free Shipping - 500 POINTS

• Free Products for points
• £4, £8, £16 and £24 OFF Coupons

Points Expiry Policy: Stay Active, Keep Your Points

To keep the rewards fresh and engagement flowing, points expire after 3 months of inactivity. “Inactivity” means no earning or redeeming of points during that time.

• Entire Balance Reset: After 3 months without any activity, your entire points balance is reset to zero.

• Stay Informed: You will —30 days before expiry and again 3 days prior—so you always know when your points are about to vanish 

Why We Have an Expiry Policy

An expiry policy encourages regular engagement with the programme, ensuring rewards stay meaningful and timely. You’ll be motivated to redeem your points while they’re still valid and enjoy ongoing benefits.

Key Terms & Conditions

• Eligibility: The Rivo Rewards Programme is available to registered customers of Winston & Porter.

• Points Are Non-Transferable: Points cannot be transferred between accounts, redeemed for cash, or sold.

• Redemption Rules: Rewards are subject to availability and may be limited—once an item is out of stock, it may no longer be redeemable.

• Communication: We’ll send you emails about points balances, expiration alerts, and special reward opportunities.

• Changes to the Programme: Winston & Porter reserves the right to modify or terminate the Rivo Rewards Programme or its terms, including point values, reward tiers, and expiration rules.

Summary Table