REFUND & RETURNS POLICY

Returns

We hope you are happy with your purchase. However, we understand that sometimes a return may be necessary.

Standard Returns (Non-Clearance Items)

For items purchased online that are not part of a clearance or closing-down sale, you have the right to cancel your order within 14 days of receiving your goods, in line with the Consumer Contracts Regulations.

Returned items must be:

• Unused

• In original packaging

• In a re saleable condition (for supplements the tub or pouch seal must not be broken or torn open otherwise we are unable to accept this as a return) 

Customers are responsible for return postage costs unless the item is faulty or incorrect. Original delivery charges are non-refundable.

Closing-Down & Clearance Sale Items

Items purchased as part of our closing-down sale or clearance events are offered at significantly reduced prices and are therefore non-returnable for change of mind, including but not limited to:

• Size or fit

• Colour or style preference

• No longer wanted

This policy applies to both online and in-store clearance purchases.

This does not affect your statutory rights.
If an item is faulty or misdescribed, you are entitled to a refund or replacement in accordance with the Consumer Rights Act 2015.

For online clearance purchases:

• Customers are responsible for return postage

• Original delivery charges are non-refundable

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of delivery with:

• Your order number

• A description of the issue

• Photographic evidence where possible

Where a fault is confirmed, we will offer a refund or replacement and cover reasonable return postage costs.

In-Store Purchases

Items purchased in person as part of a clearance or closing-down sale are sold as seen and are non-returnable unless faulty.

Refunds

Approved refunds will be processed back to the original payment method within 5–10 working days of receiving the returned item.

Contact Us

If you have any questions regarding returns or refunds, please contact us at: 01609 770849 or email: info@winstonandporter.com

Please return to: Winston & Porter, Unit 5 Omega Industrial Village, Thurston Road, Northallerton, DL6 2NL

Many thanks.

A premium quality canine, equine supplements and country store