Terms of service

TERMS OF SERVICE (TERMS & CONDITIONS)

Last updated: 7th February 2026

1. Overview

This website is operated by Winston and Porter Limited (“Winston & Porter”, “we”, “us”, “our”). We provide this website and related services (together, the “Services”) to enable you to browse and purchase products from www.winstonandporter.com (the “Website”).

Company details:
Winston and Porter Limited, Unit 5 Omega Industrial Estate, Thurston Road, Northallerton, DL6 2NL
Company No: 08265542
VAT No: GB 247 1588 85
Email: info@winstonandporter.com
Phone: 01609 770849

By accessing, browsing, or purchasing from our Website you agree to be bound by these Terms and our policies referenced here, including our Privacy Policy, Refund Policy, and Shipping Policy (together, the “Policies”). If you do not agree, you must not use the Services.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products online.

2. Who We Sell To 

We sell to:

  • Consumers (personal/household use), and

  • Businesses (including trade/B2B orders).

Some terms differ depending on whether you are a consumer or a business. Where this matters, we make it clear. Nothing in these Terms affects your statutory rights as a consumer under UK law.

We currently sell to customers in England, Scotland, Wales and Northern Ireland.

3. Eligibility and Accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order.

If you create an account, you are responsible for maintaining confidentiality of your login details and all activity under your account. You must ensure the information you provide is accurate, complete and kept up to date.

We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably suspect fraud, misuse, or breach of these Terms.

4. Products, Descriptions and Information

We take care to present products accurately. However:

  • Product packaging, colour and appearance may vary (including due to screen settings and supplier changes).

  • Product descriptions and availability may be updated at any time.

If a product listing contains an obvious error (including pricing, description or availability), we reserve the right to correct it and/or cancel affected orders in accordance with Section 6.

5. Prices, VAT and Payment

All prices are shown in GBP (£).

Where applicable, prices include VAT (unless stated otherwise). Delivery charges are displayed at checkout.

We accept payment methods shown at checkout. Orders will not be dispatched until payment is successfully processed.

6. Orders, Contract Formation and Order Cancellations

When you place an order, you are making an offer to purchase goods. A legally binding contract is formed only when we accept your order by sending a dispatch confirmation (or otherwise confirming acceptance).

We may refuse or cancel an order at any time before dispatch, including (without limitation) where:

  • A product is out of stock

  • We identify a pricing or promotion error

  • We suspect fraud or unauthorised activity

  • We are unable to verify payment details

  • Delivery restrictions apply to your destination

If we cancel an order, we will refund amounts paid for the cancelled items.

7. Pricing and Promotion Errors 

Despite our best efforts, pricing or promotional errors may occur. If we discover an error affecting your order, we may:

  • Contact you to confirm whether you wish to proceed at the correct price, or

  • Cancel the order and issue a full refund.

We are not obliged to supply products at an incorrect price.

8. Shipping and Delivery

Delivery options, estimated delivery times and charges are shown at checkout. Delivery times are estimates and not guarantees.

Please review our Shipping Policy for full details including cut-off times and Highlands & Islands rules.

Risk and Title (Consumers)

For consumer orders, risk of loss or damage passes to you when you (or a person nominated by you) receive the goods.

Risk and Title (Business Customers)

For business orders, risk may pass on delivery to the carrier (unless otherwise agreed). Title to goods passes when we receive full payment.

We are not responsible for delays caused by couriers, weather, customs, or events beyond our reasonable control, but we will help you liaise with the carrier where appropriate.

9. Returns and Refunds

Returns, refunds and exchanges are governed by our Refund Policy.

Nothing in these Terms limits your statutory rights as a consumer, including rights relating to faulty or mis described goods under the Consumer Rights Act 2015.

10. Closing-Down / Clearance Sales

Where we run clearance or closing-down sales, additional terms may apply (e.g., restrictions on change-of-mind returns). Any such terms will be clearly shown on relevant product pages and/or at checkout and will not affect statutory rights for faulty or mis described items.

11. Reviews, Comments and User Content

If you submit reviews, comments, photos, videos or other content (“User Content”), you grant us a worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, publish, display and distribute that User Content for our business purposes (including marketing), unless you withdraw permission by contacting us.

You confirm that:

  • You own your User Content or have permission to share it, and

  • It does not infringe any third-party rights or contain unlawful, defamatory, or harmful material.

We may remove User Content at our discretion.

12. Acceptable Use

You must not use the Website:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To transmit malware, spam or harmful code

  • To scrape, crawl, or harvest data without consent

  • To interfere with the Website’s security or performance

We may suspend or terminate access for breaches.

13. Intellectual Property

All Website content (including text, images, branding, logos, design, and graphics) is owned by or licensed to Winston & Porter and is protected by intellectual property laws.

You may use the Website for personal or internal business purchasing purposes only. You must not reproduce or exploit Website content without our written permission.

14. Third-Party Services and Links

The Website may include third-party tools or links. We are not responsible for third-party content, policies, or services. Your use of third-party services is at your own risk and subject to their terms.

15. Shopify Platform Relationship

Our store is powered by Shopify, but purchases are made directly with Winston and Porter Limited. Shopify is not responsible for sales between you and us.

16. SMS Marketing Terms (If You Opt In)

If you opt in to receive SMS communications, you agree we may send:

  • Order and delivery updates (transactional messages)

  • Abandoned checkout reminders

  • Marketing offers and review requests (where you have consented)

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any SMS message or using any opt-out link provided. For help, reply HELP or contact info@winstonandporter.com.

17. Disclaimers 

We provide the Website and Services “as is” and “as available”. We do not guarantee that the Website will be uninterrupted, secure, or error-free.

For consumers, nothing in these Terms limits your rights relating to goods that are faulty or not as described.

18. Limitation of Liability

Consumers

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability that cannot be limited under law

Subject to the above, we are not liable for losses that are not reasonably foreseeable.

Businesses (B2B)

To the fullest extent permitted by law, we exclude liability for loss of profit, loss of business, loss of revenue, or indirect or consequential losses. Our total liability in connection with any business order is limited to the value of the order giving rise to the claim.

19. Indemnity (Business Use)

If you are a business customer, you agree to indemnify us against losses arising from your breach of these Terms or misuse of the Services.

20. Changes to These Terms

We may update these Terms from time to time by posting an updated version on this page and changing the “Last updated” date. Where required by law, we will provide additional notice.

21. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes) are governed by the laws of England and Wales.

If you are a consumer, you may also bring proceedings in the courts of your country of residence within the UK where applicable consumer protections apply.

22. Contact Us

Questions about these Terms should be sent to:
📧 info@winstonandporter.com
📞 01609 770849