Refund policy
Returns and Refunds
You have 30 days from receiving your order to request a return. To start a return, email us at info@winstonandporter.com or call 01609 770849 with your order number. Please contact us before sending anything back, so we can match your return to your order.
Returns address: Winston & Porter, Unit 5 Omega Industrial Estate, Thurston Road, Northallerton, DL6 2NL
Supplements
We can accept returns of supplement products within 30 days of purchase, as long as the container has not been opened and the seal is unbroken. For health and hygiene reasons, we cannot accept returns or give refunds on supplements that have been opened or have a broken seal.
Other products
Other non-perishable items, such as clothing and canine or equine equipment, can be returned within 30 days as long as they are unused and in the same condition as when we sent them, in their original packaging. You can choose a refund or a replacement.
We cannot accept returns of perishable items (such as food and treats once opened), personalised or special-order items, hazardous materials, or gift cards.
Return postage
Return postage is paid by the customer, unless we sent the wrong item or it arrived faulty or damaged. In that case we will cover the cost of returning it.
Damaged, faulty or wrong items
Please check your order when it arrives and contact us straight away if anything is damaged, faulty or not what you ordered, so we can put it right.
Refunds
Once we receive and check your return, we will let you know and refund you to your original payment method, normally within within 3–5 working days. Your bank or card provider may take a few extra days to show the refund. If you haven’t received it within 15 working days of our confirmation, please contact us at info@winstonandporter.com.
Exchanges
The quickest way to get a different item is to return the original and place a new order for the item you want.
Your right to cancel (UK and EU)
If you are a UK or EU consumer, you have the right to cancel your order within 14 days of receiving it, for any reason, including sale items. Items must be returned unused and in their original condition. Sealed supplements cannot be returned once opened, for health and hygiene reasons. This policy does not affect your statutory rights.